wijayatoto Casino & Sportsbook Data Care

This page describes what we collect when you use wijayatoto and how we keep that data protected. We at wijayatoto collect personal information only to verify your identity, process your deposits and withdrawals, settle your bets, and comply with local regulations. We do not sell your data to third parties. Your information is encrypted and stored securely on our servers.

Our privacy practices apply to all wijayatoto products — sportsbook (Liga 1, Piala AFF, Champions League), live-dealer casino (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). When you register, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer to mobile banking, local payment, online payment, or e-wallet, or place a bet, you share data with us. We use that data only for the purposes outlined in this policy.

If you have questions about how we handle your data, contact our support team through your account help centre.

What Data We Collect and How We Use It

We collect your personal information when you register for a wijayatoto account. This includes your name, email address, phone number, date of birth, and government-issued ID number. We require this information to verify your identity and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We also collect your proof of address — a utility bill or government document showing your residential location.

When you deposit funds, we collect payment information. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation of your transaction from the e-wallet provider. If you transfer funds to our mobile banking, local payment, online payment, or e-wallet account, we record your bank account details and transaction reference. We do not store your full bank account number or card details; we retain only the last four digits and the account holder name for reconciliation.

We collect your betting activity — which markets you access, which stakes you place, and which outcomes settle. This data helps us detect fraud, prevent money laundering, and comply with regulatory audits. We also collect technical data: your IP address, device type, browser, and login timestamps. This helps us secure your account and investigate unauthorised access attempts.

We use your data to process withdrawals. When you request a withdrawal to mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank account, we verify your identity and match your withdrawal destination to your registered payment method. We do not process withdrawals to accounts not registered during your initial verification.

Data retention and deletion

We retain your personal information for as long as your wijayatoto account is active. If you close your account, we retain your data for seven years to comply with financial regulations and tax requirements. After seven years, we delete your personal information unless we are required by law to retain it longer. Your betting history and transaction records are retained indefinitely for audit purposes, but your name and contact details are removed.

You can request deletion of your account and associated data by contacting our support team. We will close your account and begin the deletion process. However, we cannot delete data that is required by law to be retained — such as transaction records for AML compliance.

Identity data

Name, ID number, date of birth, address. Retained for account lifetime plus seven years.

Payment data

E-wallet and bank account details. Retained for transaction reconciliation and AML compliance.

Betting activity

Stakes placed, outcomes, settlements. Retained indefinitely for audit and regulatory purposes.

Technical data

IP address, device type, login timestamps. Retained for 12 months for security analysis.

Our wijayatoto Data Protection Commitments

We at wijayatoto do not sell your personal data to third parties. We do not use your data for marketing purposes without your explicit consent. We do not share your betting history or account balance with anyone outside wijayatoto except where required by law — such as when responding to a court order or regulatory investigation.

We may share your data with third-party service providers who help us operate wijayatoto. These include payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity verification providers, and cloud hosting services. All third-party processors are bound by confidentiality agreements and are prohibited from using your data for any purpose other than providing services to wijayatoto.

Our servers may be located outside Indonesia. Your data may be transferred to and stored in jurisdictions with different data protection laws. By using wijayatoto, you consent to this transfer. We maintain the same level of encryption and security regardless of server location.

Cookies and tracking

We use cookies to keep you logged into your wijayatoto account and to remember your preferences. These are session cookies that expire when you close your browser. We also use analytics cookies to understand how users interact with our platform — which pages are visited, how long users stay, and which features are used. These analytics help us improve wijayatoto's performance and user experience.

You can disable cookies in your browser settings. However, disabling cookies may prevent you from logging into your wijayatoto account or using certain features. We do not use third-party tracking pixels or retargeting cookies.

Your rights and contact

You have the right to access your personal data held by wijayatoto. You can request a copy of your data by contacting our support team. We will provide your data within 14 days. You also have the right to correct inaccurate data — for example, if your address has changed, you can update it in your account settings.

If you believe we have misused your data or violated this privacy policy, you can lodge a complaint with our support team. We will investigate and respond within 14 days. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.

For privacy inquiries, contact wijayatoto support through your account help centre. Provide your account email and a description of your concern. We aim to respond to all privacy requests within one business day.

Related policies